Terms & Conditions

Welcome to SparkCleanz.com.sg, a website owned and operated by SparkCleanz Pte. Ltd. ("SparkCleanz" or "we" or "our").  By engaging our services, the Customer ("you" or "your") is deemed to have agreed and accepted all the Terms and Conditions and Privacy Policy listed.  We reserve the right to change the terms & conditions from time to time without giving any prior notice. 

Housekeeping Services

  1. Minimum cleaning duration of 3 hours per session applies.

  2. Customer understands the suggested cleaning duration quoted in SparkCleanz website only serves as a guideline based on the average time required to clean an apartment of the similar size and cleanliness. Additional hours may be required which is dependent on tasks and apartment/house conditions. We will advice the Customer on the sufficiency on the cleaning duration before and/or after the first session.

  3. Cleaning services will be carried out within the manhours^ as specified in the invoice.

  4. Customer will provide all the cleaning materials and equipment needed for the required service, unless other arrangements have been made with SparkCleanz. All cleaning equipment provided should be in good working condition and safe to use. SparkCleanz will not be liable for any loss of time and quality of the cleaning due to inadequate cleaning materials and equipment.

  5. All cleaning tasks to be carried out within reachable height of the cleaner. Working at height where chairs or ladders or any climbing are required, such task will not be carried out.

  6. Electronic appliances or any household items that require dissembling for cleaning should be disassembled beforehand. SparkCleanz will not be responsible for any loss of time or damage, should assembling or disassembling be required to be done by the cleaner.

  7. SparkCleanz reserves the right to not carry out any tasks that might pose any danger to our cleaner.

  8. Additional travel allowance of $10 per session applies for location more than 10 minutes walk from the nearest available MRT or bus stop.

  9. Additional surcharge applies to service commencing before 9.00 am or ending after 6.00 pm on weekdays, full day on weekends and Singapore gazetted public holidays.

  10. Any request to reschedule, change of staff and cancellation of sessions must give at least a one week notice in advance to SparkCleanz via SMS or email.

  11. Customer who wishes to reschedule a service session can only reschedule to another day within the same week. Otherwise, the session will be considered forfeited.

  12. For session falling on a public holiday, the session will be rescheduled within the week or otherwise postponed to the following week.

  13. For cancellation of unused sessions, only 50% of the unused sessions amount will be refunded.

  14. In the event where our cleaner is denied entry to the premises on the service date and time, SparkCleanz will attempt to contact the Customer. If Customer remains unreachable and no show, our cleaner will leave after 20 minutes and the session will be deemed as forfeited.

  15. In the event where the session has to start late due to any reasons owing to the Customer, our cleaner will only perform the service until the time stated in the invoice.

One Time Cleaning

  1. Customer understands the price quoted in SparkCleanz website only serves as a guideline based on the average similar size and cleanliness of the premises. Additional cost may be incurred which is dependent on tasks and premises condition and layout.  We will give an exact price if assessment is arranged to view the premises.

  2. For unassessed premises, additional charges may apply to additional tasks and premises conditions/layout upon on-site inspection by SparkCleanz. Differences in prices will be discussed with the Customer prior to the start of the work.

  3. All cleaning materials and equipment will be provided by SparkCleanz.

  4. Customer need to clear away the furniture or appliances from the cleaning area before the cleaning, so that they do not obstruct the cleaning process. SparkCleanz will not be responsible for any damage for shifting of furniture or appliances as requested or required.

  5. Customer understand that the assigned cleaning team might not be able to move bulky items like fridge, cupboard, gas tank etc. to clean the underneath or the small space around it. Should those areas need to be cleaned, Customer must inform SparkCleanz in advance to ensure that sufficient manpower, time and resources are allocated and additional charges shall apply accordingly.

  6. Stains removal are subjected to the condition and the material underlying. SparkCleanz will advise accordingly on such stains condition and if restoration is possible. Stains that require special or stronger solution will be subjected to additional costs.

  7. Customer to ensure the premises is equipped with water and electricity supply on the cleaning session. Any disruption to the water and electricity supply, the cleaning will be halted and up to 90% of the cleaning invoice amount will be charged depending on the progress of the cleaning. Rescheduled session to continue finishing the work will be charged accordingly.

  8. Additional surcharge applies to service commencing before 9.00am or ending after 6.00pm on weekdays, full day on weekends and Singapore gazetted public holidays.

  9. Additional surcharge applies for location within CBD and Sentosa area.

  10. Additional charges apply for location without lift lobby landings or long routing from loading/unloading bay.

  11. For cancellation of the scheduled cleaning service before 48 hours prior to the agreed start time, an admin fee of $30 will be charged.

  12. For cancellation or rescheduling of the scheduled cleaning service within 48 hours, up to 50% of the invoice amount will be charged.

  13. In the event where our cleaning team is denied entry to the premises on the designated date and time, SparkCleanz will contact the Customer. If Customer remains unreachable and no show, the team will wait up to 45 mins before leaving. The service will be deemed completed and no refund will be made.

  14. In the event where the cleaning service has to start late due to any reasons owing to the Customer, additional costs will be charged accordingly, depending on the time waited.

Contract Office Cleaning

  1. Minimum contractual period of 6 months and onwards.

  2. Minimum cleaning duration of 2 manhours^ per session applies.

  3. Cleaning services will be carried out within the manhours^, or tasks as specified in the invoice, whichever is achieved earlier. Any additional time required will be charged accordingly.

  4. Customer will provide all the cleaning materials and equipment needed for the required service, unless other arrangements have been made with SparkCleanz. All cleaning equipment provided should be in good working condition and safe to use.  SparkCleanz will not be liable for any loss of time and quality of the cleaning due to inadequate cleaning materials and equipment.

  5. All cleaning tasks to be carried out within reachable height of the cleaner. Working at height where chairs or ladders or any climbing are required, such task will not be carried out.

  6. SparkCleanz reserves the right to not carry out any tasks that might pose any danger to our cleaner.

  7. One month’s deposit is required for each yearly cleaning contract. Deposit will only be returned upon successfully completion of the contractual period. Deposit will be forfeited for early termination.

  8. Any request to change of staff must give at least a two week notice in advance to SparkCleanz via SMS or email.

  9. For public holiday or any office closure reason from the Customer, there will be no reschedule sessions or refund.

  10. In the event of our cleaner absence, SparkCleanz will send a replacement cleaner within the day. Should there be a failure to provide a replacement, we will refund a day’s amount to the Customer in the next invoice.

Aircon Services

  1. Customer will be informed of any parts found faulty during servicing, additional cost will be advised to the Customer if replacement part is requested or required.

  2. If additional gas top-up is required for normal aircon servicing, additional charges applies at the Customer's approval.

  3. Additional surcharge applies for service site within CBD and Sentosa areas.

  4. For cancellation of the scheduled aircon service before 48 hours prior to the agreed start time, an administrative fee of $30 will be charged.

  5. For cancellation or rescheduling of the scheduled aircon service within 48 hours, up to 50% of the invoice amount will be charged.

  6. In the event where our service team is denied entry to the premises on the designated date and time, SparkCleanz will contact the Customer. If Customer remains unreachable and no show, the team will wait up to 30 mins before leaving. The service will be deemed completed and no refund will be made.

Curtain Cleaning

  1. Minimum charge of $35 applies.

  2. SparkCleanz will not be liable for damage to any article submitted for dry cleaning or laundering if stuck damage is unavoidable and arises from the condition, nature or characteristics of the material of the article and such articles are accepted for dry cleaning or laundering at the owner's risk.

  3. Whilst taking every precautions and clean your curtains in the best possible way, there are risks involved that are due to the conditions, nature or characteristics of the material and are beyond our control.

  4. By sending your curtains for wash, you are accepting the following risks:

    • Shrinkages;

    • Color losses;

    • Peeling of thermal coating​​

  5. Additional surcharge applies for service site within CBD and Sentosa areas.

Carpet Cleaning

  1. Minimum charge of $180 applies to each cleaning session.

  2. Customer need to clear away the furniture or appliances from the cleaning area before the cleaning, so that they do not obstruct the cleaning process. SparkCleanz will not be responsible for any damage for shifting of furniture or appliances as requested or required.

  3. Customer understands that carpets might not have a consistent appearance after cleaning by reason of differences in wear and tear. Sunlight will sometimes cause fading in different areas and cleaning is unable to rectify this.

  4. Customer understands that cleaning may not be possible to completely remove certain stains i.e. blood, curry, red wine, oil based paint, etc. subjected to discoloration and duration of the stains. SparkCleanz will give our best efforts to produce good result but Customer has to be aware of these limitations common to all carpet cleaning.

  5. Additional surcharge applies to service commencing before 9.00 am or ending after 6.00 pm on weekdays, full day on weekends and Singapore gazetted public holidays.

  6. Additional surcharge applies for location within CBD and Sentosa area.

  7. Additional charges apply for location without lift lobby landings or long routing from loading/unloading bay.

  8. For cancellation of the scheduled cleaning service before 48 hours prior to the agreed start time, an administrative fee of $30 will be charged.

  9. For cancellation or rescheduling of the scheduled cleaning service within 48 hours, up to 50% of the invoice amount will be charged.

  10. In the event where our cleaning team is denied entry to the premises on the designated date and time, SparkCleanz will contact the Customer. If Customer remains unreachable and no show, the team will wait up to 30 mins before leaving. The service will be deemed completed and no refund will be made.

Disinfection Services

  1. Minimum charge of $120 applies to each cleaning session.

  2. Customer needs to ensure the premises is cleaned before our disinfection fogging takes place to achieve the optimal result.

  3. Additional surcharge applies to service commencing before 9.00 am or ending after 6.00 pm on weekdays, full day on weekends and Singapore gazetted public holidays.

  4. Additional surcharge applies for location within CBD and Sentosa area.

  5. For cancellation of the scheduled cleaning service before 48 hours prior to the agreed start time, an administrative fee of $30 will be charged.

  6. For cancellation or rescheduling of the scheduled cleaning service within 48 hours, up to 50% of the invoice amount will be charged.

  7. In the event where our cleaning team is denied entry to the premises on the designated date and time, SparkCleanz will contact the Customer. If Customer remains unreachable and no show, the team will wait up to 30 mins before leaving. The service will be deemed completed and no refund will be made.

Floor Cleaning

  1. Minimum charge of $180 applies to each cleaning session.

  2. Customer need to clear away the furniture or appliances from the cleaning area before the cleaning, so that they do not obstruct the cleaning process. SparkCleanz will not be responsible for any damage for shifting of furniture or appliances as requested or required.

  3. Customer understands that floor might not have a consistent appearance after cleaning by reason of differences in wear and tear. Sunlight will sometimes cause fading in different areas and cleaning is unable to rectify this.

  4. Customer understands that tile cleaning is not possible to restore etched patches caused by harsh acidic chemical or deep cut/scratch/cracks on ceramic or porcelain tiles.

  5. Additional surcharge applies to service commencing before 9.00 am or ending after 6.00 pm on weekdays, full day on weekends and Singapore gazetted public holidays.

  6. Additional surcharge applies for location within CBD and Sentosa area.

  7. Additional charges apply for location without lift lobby landings or long routing from loading/unloading bay.

  8. For cancellation of the scheduled cleaning service before 48 hours prior to the agreed start time, an administrative fee of $30 will be charged.

  9. For cancellation or rescheduling of the scheduled cleaning service within 48 hours, up to 50% of the invoice amount will be charged.

  10. In the event where our cleaning team is denied entry to the premises on the designated date and time, SparkCleanz will contact the Customer. If Customer remains unreachable and no show, the team will wait up to 30 mins before leaving. The service will be deemed completed and no refund will be made.

Payment

  1. All payment must be made in Singapore Dollars (SGD) only.

  2. Customer are obligated to pay the full payment prior to the agreed cleaning service(s) to serve as a booking confirmation. SparkCleanz reserves the right to suspend or cancel any cleaning service(s) where late or no payment is made 3 days before the cleaning session(s).

  3. Customer can choose to pay via cheque, I-banking transfer, PayNow/PayLah or credit card method.  Cash payment is only applicable to one-time services.

  4. For credit card payment method, Customer can click from the URL link stated in the invoice and pay through the secured Payment Agent. The Customer agree to use and allow our secured Payment Agent to automatically process your credit card in the amount stated in the invoice and to remit the relevant payment to SparkCleanz.

  5. For cheque payment method, it is to be posted SparkCleanz Pte. Ltd. (Address: 55 Serangoon North Ave 4 #03-03 S555859) or dropped into any of the UOB bank cheque deposit 3 days before the service commence date. Account number 396-308-598-0 should be written behind the cheque before dropping into the bank.

  6. For I-banking payment method, it should only be made to SparkCleanz UOB Current Corporate account 396-308-598-0, which can be found in the invoice.

  7. For PayNow/PayLah payment method, please kindly enter UEN number 201810184K.

  8. For payment via I-banking or PayNow/PayLah, please kindly forward the screenshot or transaction details via email or whatsapp wherever convenient.

Complaints and Claims

  1. Customer accepts and understands that any complaints, breakage/damage or theft claims must be reported within 24 hours from completion of the cleaning service. SparkCleanz will not accept any report(s) made after 24 hours from the dated cleaning session.

  2. Customer are advised to secure/keep away all fragile/breakable and valuable items i.e. cash, jewellary, art pieces and antiques, items of sentimental, etc. during cleaning. SparkCleanz will not be liable for damage, lost or theft of these valuable items.

  3. In the event of damaged items if proven to be our personnel during cleaning, SparkCleanz will repair, replace or compensate up to the 80% of the valuation but not exceeding the total invoice amount, depending on the condition of the damaged item.

  4. SparkCleanz may take up to 3 working days to respond to a complaint or claim.

  5. Liability for loss or damage for curtain, other than that mentioned in clause 2 under Curtain Cleaning, is limited to an amount not exceeding 5 times the price of dry cleaning or laundering of the curtain in the invoice.

Client Satisfaction

If the Customer is not satisfied with the cleaning services provided, and a complaint has been placed within 24 hours after the job has completed, SparkCleanz reserves the right to arrange our cleaner(s) to touch up and clean any areas or items to Customer's satisfaction. Customer should be present during the touch up cleaning.

Ownership of Rights

All rights, including copyright, in this website are owned by SparkCleanz. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of SparkCleanz. You may not modify, distribute or re-post something on this website for any purpose.

General Provisions

Failure by SpeakCleanz to enforce any provision(s) of this Agreement will not be construed as a waiver of any provision or right. This Agreement constitutes the entire agreement between the Customer and SparkCleanz with respect to its subject matter. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will be enforced to the fullest extent possible, and the remaining provisions will remain in full force and effect. This Agreement will inure to the benefit of SparkCleanz, its successors and assigns.

Time is of the essence in this Agreement. No extension or variation of this Agreement will operate as a waiver of this provision.

It is the intention of between the Customer and SparkCleanz to this Agreement and the performance under this Agreement, and all suits and special proceedings under this Agreement, be construed in accordance with and governed, to the exclusion of the law of any other forum, by the laws of the Republic of Singapore, without regard to the jurisdiction in which any action or special proceeding may be instituted.

Customer agree to indemnify, defend, and hold harmless SparkCleanz, directors, officers, employees, agents, licensors, attorneys, contractors, providers, subsidiaries, and affiliates from and against any and all claim, loss, expense or demand of liability, including attorneys' fees and costs incurred, in connection with your use or inability to use the Service.  SparkCleanz reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to your indemnification.

To the extent permitted by law, SparkCleanz will not be responsible and will be excluded from all liabilities, for any loss or damage whatsoever (including personal injury, loss of life and damage to property) that you or another person may suffer in connection with the Services provided, however that if we are found to be liable by a court of competent jurisdiction, you agree that our liability will be limited to the amount of our fees, from the Service Fee that is payable or have been paid by you.

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Our Contact

Address :

55 Serangoon North Ave 4 #03-03, S9 Building Singapore 555859

Call Us : +65 9782 2035

Email Us : sales@sparkcleanz.com.sg

Business Hour :

9.00 am to 6.00 pm (Monday to Sunday)

Coded In Singapore. All Rights Reserved. © 2018 SparkCleanz Pte. Ltd.