Question 1

What is the difference between regular housekeeping and one time cleaning?

Accepted Answer

Our housekeeping  service helps to regularly maintain the general order and cleanliness of your home providing home owners a clean and healthy envirnoment to stay in. Suitable for customer who :     - has full-time job with little or no time to clean the house   - are limited by phyiscal ability such as pregnancy, elderly or due to illness   - sleeping arrangement in your home is inconvenient for a full-time maid   - want to spend more time with their family    Whereas our one time cleaning service is a more in-depth cleaning whereby it can be customized according to different occasions and cleaning needs. Our professional cleaners are trained in performing these tasks. Suitable for customers looking for cleaning services such as:     - ​End of Tenancy or Handover Cleaning   - Pre-Move In Cleaning   - Post Renovation Cleaning   - Spring Cleaning prior to festive season or special occasion

Question 2

What is the purpose for a house assessment?

Accepted Answer

In order for us to better understand your cleaning needs and current condition of the house, we always recommend Customer to allow us to arrange a house assessment prior to the cleaning session. This will ensure a more accurate and fair quotation before deciding to engage our services. This house/office assessment is a free service with no obligations.   For unassessed cleaning site prior to the cleaning session, additional charges may apply to add-on tasks and conditions/layout of the house/office upon site inspection by SparkCleanz. Differences in prices will be discussed with Customer before the start of the work.

Question 3

Do your company provide cleaning equipment and solution?

Accepted Answer

For regular housekeeping, home owners are to provide the necessary cleaning equipment and cleaning agents for the cleaning session. If there is a need for us to provide a cleaning startup kit, Customer needs to inform us in advance and additional charges shall apply accordingly.   For one time cleaning, SparkCleanz will provide all the necessary cleaning equipment and solution. Equipment and cleaning agents used are of top quality, biodegradable and gentle enough for all types of surfaces and safe enough for your newborns or toddlers at home.

Question 4

How do I pay for my booking?

Accepted Answer

Customer are obligated to pay the full payment prior to the agreed cleaning session(s) to serve as a booking confirmation. SparkCleanz reserves the right to cancel any cleaning session(s) where late or no payment is made 3 days before the cleaning session(s).   You can pay by Cash, Cheque, I-Banking transfer or online Credit Card.    For Cash, please hand over to our Customer Relationship Manager only. For Cheque, it should be crossed and made payable to SPARKCLEANZ PTE. LTD. For I-Banking, please transfer to UOB Corporate Current 396-308-598-0 and indicate the Invoice Number. For Credit Card, an invoice will be send to you which contain the Credit Card payment link.

Question 5

How do I reschedule or cancel a booked session?

Accepted Answer

1. Regular housekeeping and office cleaning    Any request to reschedule any booked session should give a 1 week notice in advance through calling the SparkCleanz’s sales office or otherwise through email subject to availablity of our cleaners. Confirmation has to come from SparkCleanz before any changes are considered taken effective.    For cancellation of unused cleaning sessions, only 50% of the unused sessions amount will be refunded.    2. One Time Cleaning    Any request to reschedule any booked session should give a 48 hours notice in advance through calling the SparkCleanz’s sales office or otherwise through email subject to availablity of our cleaners. Confirmation has to come from SparkCleanz before any changes are considered taken effective.    For cancellation of the scheduled cleaning service before 48 hours, an admin fee of $50 will be charged to the invoice. For cancellation of the scheduled cleaning service within 48 hours, only 50% of the invoice amount will be refunded.

Question 6

What are the cleaning materials I need to provide for housekeeping?

Accepted Answer

Having and using the right tools, equipment and cleaning chemicals can actually improve cleaning efficiency, speed and cleanliness greatly.   We suggest that you have these cleaning supplies readily available for our cleaners to assist in giving your home a good cleaning session :   Kitchen degreaser Multi purpose cleaning solution Bathroom and toilet bowl cleaning solution Floor solution (correct cleaning solution for your home's different type of flooring)   Floor brushes Mop, bucket with wringer (otherwise, magic mop and wipes) Vacuum (please do teach the cleaner how to use the vacuum if necessary) Scouring pads and sponges Buckets / Pails Cleaning cloths for different areas Micro-Fibre Glass / Mirror cloths   It is important to provide the right cloth to ensure you have your desired cleaning results.

Question 7

What if I’m not happy with the cleaning?

Accepted Answer

The key to minimising these issues is to share your expectations as a customer right at the start with our housekeeper. From what cloths to use at which area, to how you want the floors to be cleaned, with which solution and even sequence of cleaning your home. Take the time to share these expectations with our housekeeper so that they can clean per your expectations.    That said if you're not totally satisfied with the cleaning, just let us know within 24 hours of your cleaning session. We'll review your request and work out a preferred solution with you.

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